You are consulting with a Nutritionist. The Information obtained during your session(s) with our nutritionist, cannot replace or substitute for the services of your physician/doctor.
This is healthcare and not a business. The money you pay is for our time, something we treat as a precious commodity. The time we invest is irreversible, hence we choose to make the most of it in our relationship with you to understand your ailments and to give you the best results possible.
Our timings are from 10.00 am- 6.00 pm IST & you are requested to ask your queries (by text/call) during these times only as our team also has their families & we do not want them to work tirelessly for us. We respect our employees & clients equally so it is always better to follow these timings. If you are a non-residential client, then we can set different timings based on your time zones
We will not tolerate a poor attitude, absurd, rude language, and lack of respect as it becomes a seriously limiting factor in your healing and our relationship. We respect you and value you and have the same expectations from your end, so we can do what we do best. Please consider this point seriously before you decide to join.
Some ailments take longer to heal illness and weight problems develop over the years and it is unrealistic to expect a miracle in within a week or 1 month. Results may vary from person to person.
Our relationship is based on coaching educating and truly being there for you. Ask questions and seek logic as much as you need to. But do not expect us to teach you nutrition science. It is not possible to make you understand diet science in a few weeks.
We do not force you to take any supplements, although we may make suggestions and recommendations based on what we feel is what you need and best for you.
You commit to strictly following this program for the period as directed without cheating.
You commit to taking responsibility for your own actions and understand that the dietitian cannot control what you consume.
It is your sole responsibility to save/preserve your diet plans given by us. We can save your data for up to 1 month after finishing your program. After 1 month of finishing your program, we cannot help in getting back your diet plans.
Our diet plans, content, and any material we share are our intellectual property & we reserve all the rights. You are not allowed to share any material that is provided by us with anyone nor does anyone have any right to use this material for their own benefit.
Payments: You agree to make full payment at the start of the program.
We do not guarantee any kind of results. We all know that everyone has a different body structure and metabolism, so weight loss might happen for a few, and inch loss might happen for others. Vitaly does not make any claims for a guarantee of weight loss and thus the payment is non-refundable. No such requests will be entertained to refund the payment.
Upgrades: Once enrolled, a program can only be upgraded within the first week of the start date. Downgrades are not allowed.
Transfers: If, for a medical or other emergent reason, you are not able to continue the program, you can transfer it to a friend or a family member without any extra cost. No multiple transfers.
Missed appointments: If you miss your appointment and do not notify us, it is your responsibility to reach out to us and reschedule your next appointment.
Refunds: Once you have paid for a program, then no refund policy applies. Due to the nature of the services involved, no refund is provided, under any circumstances.
Vitaly offers the most efficient and effective diet plans for their clients & most of them have received tremendous results in terms of weight loss, inch loss, and betterment of health. Though results may differ from person to person & this is just a suggestive plan and does not guarantee anything.
We all are aware that everyone has a different body structure and metabolism so, weight loss might happen for a few, and inch loss might happen for others. This involves a complete lifestyle change for you to have a good weight loss as weight loss does not happen overnight. If the client does not follow the plan or still consumes junk food along with the plan, or binge eats to satisfy his/her cravings, Vitaly does not make any claims for the guarantee of weight loss and thus the payment is non-refundable. No such requests will be entertained to refund the payment.
Cancellation of the plan can only happen before starting the services i.e. prior to sharing the diet plan from the dietitian. Cancellation (or any kind of) refund can only transfer via bank transfer within 7 working days. The Client must start the program within 1 Month from the date of making the payment. After that Company reserves the right to forfeit the amount paid by the Client.
Upgrades: Once enrolled, a program can only be upgraded within the first week of the start date. Downgrades are not allowed.
Transfers: If, for a medical or other emergent reason including pregnancy, we can pause your program for up to 2 years or if you are not able to continue the program, you can transfer it to a friend or a family member. (Tests & diagnostic reports are mandatory in such cases)
Breaks: You cannot put your program on hold more than 1 time- in 8 weeks program, 2 times- in 16 weeks program, 3 times- in 25 weeks program. The duration of the break shall not exceed 7 days.
If you are not completely satisfied with the services or diet plans, you may discontinue our services at any point in time. Having said that, being a dietetics consulting firm, we do not offer any refund if you may want to discontinue our services at any given time. But we always welcome your worthy suggestions to make necessary improvisations in availing our clients of the best possible dietetics and nutrition-related services.
We request everyone to go through our website before making the payment. If you proceed with the payment we will assume that you have gone through all the policies stated by us & you accept all our terms & conditions, and refund policies.
No part payments are accepted.
The website provides you the ability to pay online through a third-party payment gateway for some of the Services available on the Website.
If you choose to pay online, you may be directed to a third-party payment gateway to enable the processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Vitaly shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
Payments: You agree to make full payment at the start of the program.